The intense use of information technology (IT) by all sectors was also spread in the Public Administration, becoming an indispensable presence.Ĭalled e-Government, or e-Gov, the use of IT together with the Internet as a tool of public management aims to better qualify the provision of services (e-Service) as well as maximize the efficiency of the Public Administration itself (e-Administration), enabling the more effective participation of the citizens (e-Democracy) in the political process (Chadwick, 2009 Medeiros, 2004).įor Shareef, Kumar, Kumar and Dwivedi (2011), concepts and theories about electronic government are in definition, since it is a recent area of study, still under development.Ĭonsidered as an essential element in the improvement of the public management, the e-Gov presents itself in different models and stages in different countries, keeping as common guideline the focus in providing good services to citizens (United Nations, 2014). Palavras-chave: Governo eletrônico tecnologia da informação estudo de caso. Em relação à governança de TI, os gestores de negócios e de TI tomam em conjunto as principais decisões, adequando as necessidades e possibilidades de cada grupo. No caso do programa, as tomadas de decisões relativas à Tecnologia da Informação (TI) influenciam diretamente na adesão e consequentemente no sucesso da iniciativa. Para coleta de dados foram realizadas entrevistas semiestruturadas com o coordenador do programa e com especialistas, observação não participativa e análise de documentos. Palavras-chave: E-Government information technology case study Brazil.Ĭom o objetivo de analisar as iniciativas de governo eletrônico do Estado de São Paulo, foi desenvolvido um estudo de caso no programa Nota Fiscal Paulista. Regarding the IT governance, business and IT managers make the main decisions together, suiting the needs and possibilities of each group. In the case of the program, the decision-making concerning Information Technology (IT) directly influences on its compliance and consequently the success of the initiative. For data collection, semi-structured interviews were conducted with the program coordinator and with experts, and non-participatory observation and document analysis were also carried out. In order to analyze the initiatives of the e-Government of the State of São Paulo, a case study was developed in the Nota Fiscal Paulista program.
Gustavo Hermínio Salati Marcondes de MORAES 1, Fernando de Souza MEIRELLES 2, Alexandre CAPPELLOZZA 3 25 Information technology and e-government in Brazil: A single case study in the State of São Paulo Tecnologia da informação e governo electrónico no Brasil: Um estudo de caso no Estado de São Paulo HOME | ÍNDICE POR TÍTULO | NORMAS PUBLICACIÓNĮspacios.
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